FAQ
How do I order?
Simply add items you require to your basket and follow the on-screen prompts. Once you have “submitted” your order an acknowledgement will be emailed to you confirming your purchase.
What is the minimum quantity I can order?
As long as there is stock available, you can order from as a little as one item.
Can I order different quantities to those shown?
You can order as many or as few items as you wish. If you require more than the stock figure shown, please contact Cathy Chivers, see ‘Contact Us’ section.
I would like my own design printed on the items I order, can I do this?
The designs are pre-approved and all stock products are branded as they appear on this website. If you require a new design please contact Cathy Chivers, see ‘Contact Us’ section.
I am looking for a new product that is not shown in this catalogue, where do I get them from?
Please send any requirements for bespoke or new promotional items/souvenirs to marketing or Cathy Chivers.
How long will my order take?
For items that are in stock, despatch is usually within 48 hours and is sent by carrier on a next-day delivery service. For non-stock items, Limelight will advise lead-times at time of enquiry.
I have an event date that is closer than the delivery lead time stated what can I do?
Contact Cathy Chivers (see ‘Contact Us’ section) and they will confirm if it is possible
I would like to know how my order is progressing, how do I find out?
Contact the below and they will be able to advise you.